Student Education Service Officer

Are you a well organised and adaptable individual, committed to delivering an excellent student experience? Do you want to help our team to deliver and develop an exceptional Service, supporting international student education?

The International Pathways Centre oversees and administers the University’s international pathways strategy, specifically the current offering of the University’s own International Foundation Year (IFY) and the programmes of two external pathway providers.

The University’s International Foundation Year (IFY) is for international students who wish to study at a British University but who do not yet have the qualifications they need to start an undergraduate degree programme. The IFY currently has eight routes and there are over 1300 students from more than 60 countries that have successfully completed the IFY.

In this Programme and Student Support role, you will be working predominantly with the University’s own IFY and will have responsibility for supporting and monitoring the progress of IFY students through their year 0 studies. With experience of working in an administrative role and providing support for student education practices and processes, you will have excellent communication skills and the ability to identify and suggest improvements to the service provided.

These roles have an administrative focus, delivering a flexible, effective and efficient support service for students and teaching staff. Your main duties will include developing and co-ordinating registration and enrolment information; managing student support and maintaining records of student attendance/engagement, progression and attainment; arranging and servicing meetings relating to student education; and processing assessment results and generating academic reports throughout the academic year.

You will be well organised, with excellent attention to detail and a flexible approach to work. You will be able to multi-task and move between tasks within the team at short notice to meet deadlines. You will work collaboratively with team members within the International Pathways Centre, with our Schools and Central Services to share good practice and encourage knowledge exchange between colleagues to facilitate continuous improvement.  The team supports incoming international students pursuing an international foundation route/degree, so an awareness of, and interest in, our global outlook, would be an advantage.

Our Student Education Service teams are currently working remotely, so you will need to be familiar with managing communication and administrative processes using digital systems, and able to engage with team members and administrative processes online.  

University of Leeds
Contract Type
Salary and benefits
£23,067 to £26,715
£23000 to £27000 Per Annum
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