Service Support and Marketing Officer ( maternity cover)

The role is to assist with the organisation and administration of the customer facing areas of the service and to take an active role in supporting the development and maintenance of projects supporting the Council’s economic and regeneration ambitions through the acquisition and disposal of land and property assets.

Importantly, you will be able to demonstrate well developed organisational and communication skills to administer all aspects of the service’s Helpdesk function, working closely with our internal and external clients and take a lead role in the gathering and collation of management and client data.

Other post requirements include maintaining Regeneration & Property’s systems and processes, including inputting and extracting information from property management database (Technology Forge), monitoring performance management information, and ensuring effective compliance with Council procedures and policies.

General duties involve providing team members with high quality support to enable effective service delivery, general office administration, including purchasing goods and services, diary management. You will also act as the first point of contact for customers, answering the telephone, managing written correspondence, offering advice and take responsibility for the collation and presentation of management information.

You will also be responsible for maintaining and updating our technical and business processes, policies and procedures.

Your Profile:

Demonstrated administration, communications and problem solving experience, particularly with projects involving multiple stakeholders. The ability to produce accurate work to tight deadlines.

Wide ranging IT skills, including the potential to use and operate asset management databases and Geographical Information Systems together with fluency in the use of Word, Excel, Visio, and databases. The ability to present information and ideas effectively to a variety of audiences, both verbally and visually.

Good customer focus with the capability to proactively build customer relationships and give customers a positive experience of yourself and Sheffield City Council, responding positively to address customer dissatisfaction and making recommendations for service improvements.

We are committed to fairness and social justice and welcome applications from everyone. We value our diverse workforce and aim to work together to make the most of our differences. Under the Two Ticks Scheme, disabled applicants who meet the essential criteria of this job are guaranteed an interview.

Sheffield City Council
Contract Type
Salary and benefits
(£22,911 - £25,295 pro rata)
£22500 to £25500 Per Annum