We are seeking to recruit an enthusiastic and highly motivated individual to join our Creative Technology /Helpdesk Support team within the Leeds School of Arts. The team supports the teaching and learning activities of both staff and students working within the area with first line support, practical help and advice. The appointment comes at an exciting time for the school, with a move into our new state of the art School of Arts building due in 2021
You will use your excellent customer service skills and technical experience to ensure we supply a first-class service, providing technical support for a broad range of subjects and technologies. You will provide support for our Apple Mac and Windows PC laboratories, creative video and 3D animation software, TriCaster and camera equipment, broadcast media, radio, photography, games facilities and music software and hardware.
The postholder will carry out a range of activities including staffing the helpdesk, using appropriate online helpdesk reporting systems, booking equipment in and out, resolving first line issues in both helpdesk and lab settings and giving help to students on the use of a range of video, photography, games and music hardware. As such, experience in providing first line support to staff and students is essential. An interest in music and/or video hardware would be an advantage, as would experience in a range of software applications such as the Adobe Suite, Cinema4D, Logic, Pro Tools, Dante and Abelton Live.
You will also be required to work closely and proactively with learning support colleagues in the wider School teams to provide an integrated service and thus a flexible approach to work location will be required.
Working here means you’ll also have access to a wide range of benefits including our generous pension schemes, excellent holiday entitlements, flexible working, reduced study fees, subsidised fitness facilities and a lot more.
Leeds Beckett University values the diversity of its workforce and student population and welcomes applications from all sections of the community. We particularly welcome applications from black and minoritised ethnic candidates as these groups are currently under-represented at our University.