To ensure compliance with the legislation and statutory obligations of the Council dealing with poor housing and environmental conditions in the Private Rented Sector, ensuring effective regulation with a balanced proactive and reactive approach through the discharging of informal, formal and legal actions. To support the delivery of regeneration projects in targeted areas by providing a visible customer focused service. Responsibilities ? Provide advice, guidance and support in accordance with approved Council policies, procedures and statutory responsibilities pertaining to private sector housing and the environment. ? To pro-actively engage and liaise with internal and external stakeholders including tenants, landlords, members of the public and partners. ? Respond to requests for service, investigate complaints and provide advice on sub-standard housing conditions in the private rented sector. ? Carry out housing inspections and resolve issues as necessary, or liaise with the appropriate colleagues regarding resolving issues. ? To undertake Housing Health and Safety System housing inspections and to propose and action the necessary improvement works. To include the production of inspection reports, action records, legal documents etc. ? Contribute to the development and delivery of a highly visible proactive approach to raising standards of poor quality private sector housing across the Borough. ? Assist in the planning, preparation and execution of targeted initiatives as directed including promotional campaigns. ? To identify vulnerable households and work with appropriate support providers to deliver support packages. ? Maintain an up-to-date and accurate manual and electronic data records as necessary to ensure high standards of case recording and effective case management. ? Liaise and collaborate with internal and external stakeholders including managers, employees and members of the public to ensure joined up solutions to meet the needs of customers. ? Champion the Councils Landlord Accreditation scheme to landlords and tenants in the private sector. ? Maintain awareness and work to the policies and procedures which impact on how the service is delivered. ? Assist in the continuous review, performance management and evaluation of service provision to ensure it is fit for purpose, drives continuous improvement and is effectively using available resources.