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Pensions Assistant - Leeds

Employer: TPT Retirement Solutions

TPT Retirement Solutions is one of the leading workplace pension schemes in the UK, serving over 2,600 organisations and 300,000 members. The business is run as a not-for-profit organisation for the benefit of its members and has assets of more than £10 billion.
Job details:
As a Pensions Assistant you will liaise with our customers on a regular basis so good communication and customer service skills are a must. You’ll also need to have a high level of accuracy and a good working knowledge of Microsoft Word and Excel as well as an ability to work on your own initiative.

In return, we will offer you a full training plan, with the opportunity to work towards pension related qualifications, widely recognised in the industry. This is an excellent opportunity to progress your career and develop your skills in the pensions sector
Role responsibilities
To provide customer delight at all times, to our colleagues, members and employers, working in line with service levels.
To follow specified manual and computer based procedures and systems including; data input and changes, standard letters, pensions calculation and ensuring member salary and hours information is accurate.
To answer routine queries via telephone and letter and to liaise with employers and members to ensure all queries are promptly followed up and reconciled.
Enrolment and maintenance of employer and member records and production of membership certificates and letters to meet service level commitment.
To take responsibility for the accuracy of data at all times.
To develop knowledge of compliance and regulatory requirements for both the provision of accurate data and enrolments in line with TPT customer service commitments.
To take responsibility for the quality and quantity of your own work as well as that of the team.
Person specification
Demonstrates enthusiasm for the job.
Able to work using own initiative.
Able and willing to follow working procedures in place.
Ability to embrace and adapt to changes within the workplace.
Willing to develop and extend own pensions and systems knowledge.
Professional approach.
Clear understanding and demonstration of good customer service.
Ability to work with others/ committed team player.
Able to prioritise own workload.
Demonstrates a good level of communication skills.
Demonstrates attention to detail in all aspects of work.
Skills & experience
Maths and English at GCSE grade C / 4 or above (or equivalent).
Evidence of numeracy.
Experience of using Microsoft Word and Excel.
Degree: Maths and English at GCSE grade C / 4 or above (or equivalent).
Location: Leeds, West Yorkshire
Salary: £16,380 – £20,000 (dependant on experience).
Closing date: Wed 31-Jul-2019
Job ref: GY/53015
Eligibility: Candidates must, by the start of their employment, have permission to work in the UK

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